Very good communication and always friendly. Got some tests over the year without hassle or any questions. luckily I got a family member this far to buy it and he is very happy. in march mine will be ending so I have to buy again for a year and yes!!! it will be from this seller. I have never been disappointed. if you want great service and a great product you are at the right SHOP !! amazing lists of channels and so far never had a single problem with it and if it did it refreshed the channels automatically for me also in my favorites